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Management of IT in non IT organizations

In Non IT organization Smaller percentage of resources and capabilities drive the major portion of the financial statements.

How does that statement relate to IT ? The software development process caused the boom of IT during late 90's and early 2000's. The process that was well managed by huge organizations like IBM, EDS, Microsoft or Oracle was now passed on to the smaller organizations and they were able to manage it equally well. The problem with that approach is that these organizations had the domain expertise of managing IT but not of the rest of the industry. It takes several years to understand and utilize the experience in IT management for specific domains. Technology keeps on changing every year and IT evolves to a different level every year due to improved infrastructure and platforms that provide services. E.g. Blackberry brought the revolution by introducing the smart phone that enables to check the emails. Having said so many organizations started thinking of support for future smart phones to enhance their business capabilities.

Are organizations changing with enough pace to meet customer's needs? How does these things relate to Non-It organizations?

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Effective Website

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Abstract
 
 
In the changing trends of website usage and Internet, it is becoming hard to identify specific metrics and quality standards for a website. These standards and metrics vary with the category and segment to which the website belongs. According to Peterson 2008, there is no single calculation of engagement useful for all sites. However certain measurements are common across all websites. These include layout, brand awareness, security and privacy. While other factors like session time, page hits, sales through website, trust and return on investment have a different priority for websites belonging to different segments. These metrics can be broadly categorized into one of the following: -
1) Site Traffic & Usage
2) Site Usability
3) Content
4) Reliability
5) Value Add to Business Model
6) Customer Service.

 

Diagram A: Effective Website

In this paper we will discuss about components that contribute to the above metrics and how they co-relate with each other to form an Effective Website.

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Ravish's 3 E's of Customer Loyalty

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Companies have to spend more to acquire new customers as compared to retain existing customers. This is the fact going on from several decades. Companies have been trying hard with several tools and keeping up with technology to increase customer loyalty and retain customers. Different customers have different expectations from the product or brand but the purpose is same : "To satisfy a need". These needs can be several types like hunger, cover/show off body/ body parts(clothing), entertainment, business, traveling etc. Organizations have moved far ahead from

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Application Performance

*Assuming that the application is server based application.
 
Regarding performance you need to first identify the target audience for the same. What is the number of concurrent users that you are targeting ?
Concurrent Users means the number of concurrent users hitting the server at the same moment of time or in the same second.
So if you have suppose 5000 users logged into the system at the same time then the concurrent users may be just 100 or 150 or at the max 200 not more then that cause not more then 5% of the people will be hitting the server at the same time.
 
There are three aspects to be taken care of :
1) Database Performance
2) Application performance
3) Network performance
 
1) Database performance
It is always good to move the business logic to the application layer i.e server and not on database. If you have huge data in particular table then it is advisable to keep it in normal form so as to improve performance during access. In MSSQL try to avoid using TEXT field as after using row level locks for few records it will acquire table level rock during updates. MS SQL 2005 has some improvements in that but am not sure on it. Try to create db design so as to store data in rows as compared to columns so that updates can become more precise and fast but identify the right solution as per requirement as in some case it may be advisable to store data in columns
 
2) Application performance
Use limited entry points to the server. i.e filter all requests through a servlet, or interseptor so that you can control the access to the application and monitor it as in case of application tuning its always important to monitor and control requests else thing may screw. for eg. if you start giving the application large number requests the application may be able to accept but the database on which the application hits may not be able to scale up or the other way round. It also helps you to implement security checks easily. Don't give extensive features to customers at the cost of performance as going ahead once they start using the feature they will demand for high performance which may be a limitation with the design or technology. Avoid using more of mapping objects and Objects. Design in a way that you will be using primitive objects as regular objects like String or HashMaps use large amount memory and create huge garbage with may create overhead for the application server.
 
3)Network Performance
Keep the application light weight from flow of data point of view. Try to use more of xml-http or ajax so as to save network data flow and reloading of pages. Make the CSS light weight so that it doesnot hold huge memory on clients web browser. Pass the data in one request to the server in a way it will save the network traffic for headers and other supporting objects of the browser.
 

Open Office

Tired of using Microsoft Office with changing formats in each release ?

 

Try using Open Office.

 

Benefits of using Open Office :

 

  • Free of Cost and Reliable support from thousands of open source communities

  • Open Source developers are techno enthu people and they develop the best

  • Compatibility with all versions of Microsoft Office(2000/XP/2003/2007)

  • Convert docx to doc or xlsx to xls without even knowing that you really did it as Oxygen office can handle all formats of MS Office including XMLs

  • Get thousands of templates of Presentations for free.

  • Convert any document into PDF without any kind of extra software as it is Built in Feature. And its really good in terms of quality as you get the exact of what you see in document when you convert into PDF.

  • More customizable charts and graphs in spreadsheet as compared to limited features in MS Office.

  • Best part of it is once you get used to it, you are never gonna leave it.

  • And once again its all for FREE...

Download at : http://sourceforge.net/projects/ooop/

 
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